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Returns & Warranty Policy

At SprinterKeys.com, we take pride in our precise and reliable key programming process. Every key we produce undergoes rigorous testing before being shipped to ensure full functionality. Due to the nature of our service and the guaranteed accuracy of our process, we have a no-refund policy once a key has been shipped back to the customer.

Order Accuracy & Testing

  • Our process has a 0% fail rate because we directly access the immobilizer data of your vehicle to ensure a perfect match.

  • Each key is tested for functionality before shipping, ensuring it works as intended upon arrival.

No Refund Policy

  • All sales are final once the key has been shipped.

  • We do not accept returns or offer refunds for keys that have already been programmed, tested, and shipped.

90-Day Warranty & Replacement Policy

We stand behind our product quality. If your key malfunctions within 90 days of delivery, we offer a warranty replacement under the following conditions:

  1. Inspection Required – The key must be returned to us for inspection.

  2. Valid Warranty Claims – The failure must not be due to:

    • Neglect or improper handling

    • Water damage or exposure to extreme conditions

    • Obvious misuse, physical damage, or tampering

  3. Replacement Process – If the key is deemed defective due to a manufacturing or programming issue, we will provide a replacement key at no additional cost.

Customer Responsibilities

  • The customer is responsible for return shipping costs when sending a key back for inspection.

  • If a replacement is approved, we will cover the cost of shipping the new key back to you.

  • The customer must ensure that the vehicle’s immobilizer system is fully functional—our warranty does not cover failures caused by unrelated vehicle electrical or security system issues.

Need Help?

  • If you believe your key is defective and falls within our 90-day warranty period, please contact our support team at support@sprinterkeys.com or 417-848-1754 for instructions on returning the key for inspection.

    By placing an order on SprinterKeys.com, you agree to the terms outlined in this policy.

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